Discount Home Decor Gifts Home Decorating
Customer Care Department
9603 WEYBRIDGE
HOUSTON TX 77031
Call Customer Care: 281-495-0449
Fax Number: 281-568-7018
By email:
custserv@valuebuy.net
By standard mail:
Discount Home Decor Gifts
9603 Weybridge
Houston TX 77031
By phone:
281-495-0449 (between 8 a.m. and 5 p.m. CENTRAL time zone)
custserv@valuebuy.net
Customer Satisfaction Guarantee:
Customer satisfaction is our number one priority. Once you've received and carefully examined your order, if you are not satisfied for any reason, we'll be happy to help you with your return. Your complete satisfaction is our goal. If you are not happy with your purchase for any reason, simply notify customer satisfaction of your intent to return the merchandise and follow the our return policy instructions. Our return policy is located at the URL http://www.valuebuy.net/refundpolicy.html We would like to make the return process as easy as possible. Questions about our refund policies or procedures? Monday through Friday our phone customer satisfaction office hours are 9:00 AM to 5:00 PM, Central Standard Time (except weekends and holidays) we are closed on Saturday and Sunday and all national holidays, our e-mail us at custserv@valuebuy.net, you may write to us at:
Discount Home Decor Gifts Home Decorating Superstore
CUSTOMER SATISFACTION
9603 WEYBRIDGE
HOUSTON, TEXAS 77031
we processes all orders as soon as our office opens the next business day of receipt of your order. After that, delivery time depends upon the type of shipping service you've specified. The actual shipping time for delivery depends upon your location. All orders are shipped via the UPS Ground Service unless a special shipping method is specified. We reserve the right to switch your shipper. We always attempt to ship all orders in a timely manner, we may switch any ground service to United Parcel Service at the time of shipping without any notice to the customer. Please note we do not refund any shipping charges for any reason. Our customer satisfaction phone number is 281-495-0449, Monday through Friday office hours are 9:00 AM to 5:00 PM, CST (except weekends and holidays) we are closed on Saturday and Sunday and all national holidays.
We reserve the right to refuse any order and cancel any order at any time. As we are in the business of customer satisfaction and providing merchandise to our customers. We usually only take this action when we feel that the order may have been placed erroneously.
Carrier's Phone Numbers:
| CARRIER | PHONE NUMBER | WEBSITE |
| DHL Worldwide Express |
1-800-CALL-DHL or 1-800-225-5345 |
http://www.dhl.com |
| UPS - United Parcel Service |
1-800-PICK-UPS or 1-800-742-5877 |
http://ups.com |
| Federal Express Ground | 1-800-Go-FedEx or 1-800 463-3339 |
http://www.fedex.com/us |
We only ship within the continental United States of America and Canada. We do not specify a shipping time range because we CAN NOT control another entity, once the merchandise leaves our warehouse, we have no control over how long it take to arrive to its designation. The only thing we can do to ensure you receive your merchandise in a timely manner is to ship it out as soon as possible. If you want to ship any item "Express Shipping" you may e-mail us at custserv@valuebuy.net for an accurate rate, because the chart is based on an "estimated rate". If you have issues with the shipper chosen to deliver your order please e-mail us.
UPS Ground Residential: This shipping rate is an automatically calculated by UPS based on the weight of the merchandise within your shopping cart. UPS calculated this shipping charge from the zip 91311 to your zip code and zone code, with no declared value, using our packaging and picked-up at our offices. We use the 91311 zip code as a bases because, we often use our California warehouse to ship our merchandise to our customers. We have two warehouses: A warehouse in California and two in Texas. We do not specify a shipping time range because we CAN NOT control another entity, once the merchandise leaves our warehouse, we have no control over how long it will take to arrive to its designation. We always attempt to ship all orders in a timely manner, we may switch any UPS Ground service to ground service at the time of shipping without any notice to the customer. Please note we do not refund any shipping charges for any reason. The UPS shipping rate is for the lower 48 United States addresses only and does NOT apply for Alaska, Puerto Rico, Post Office Boxes nor PPO, APO.
Ground Service: This shipping rate is an estimated rate of what we feel (based on shipping rate experience), it will cost to ship your order to you. Our rate chart is below. We do not specify a shipping time range because we CAN NOT control another entity, once the merchandise leaves our warehouse, we have no control over how long it will take to arrive to its designation. We always attempt to ship all orders in a timely manner, we may switch any ground service to United Parcel Service at the time of shipping without any notice to the customer. Please note we do not refund any shipping charges for any reason. The below shipping rate is for the lower 48 United States addresses only and does NOT apply for Alaska, Puerto Rico, Post Office Boxes nor PPO, APO.
|
Ground Service Estimated Shipping Chart |
|
| Merchandise Total | Shipping Charge |
| 0.00 to 79.99 | 8.50 |
| 80.00 to 89.99 | 9.50 |
| 90.00 to 150.99 | 15.00 |
| 300.00 to 399.99 | 25.00 |
| 400.00 to 499.99 | 75.00 |
| 500.00 up | 150.00 |
For Alaska, Puerto Rico, Post Office Box, PPO and APO, or any military address you must use Second Day Air Express service. Please note that these addresses may take longer travel time than normal. These addresses must be sent via Second Day Air Mail.
Second Day Express
Shipping: This
shipping rate is an estimated rate of what we feel (based on shipping rate
experience), it will cost to ship your order to you. Our rate chart is
below.
PLEASE NOTE: RUSH USING 2 DAY EXPRESS DOES NOT MEAN YOU WILL HAVE YOUR PRODUCTS IN YOUR HANDS IN 2 DAYS. ORDERS NEED TO BE PROCESSED FIRST. Processing usually BEGINS at the beginning of the BUSINESS day. THEN 2 DAY EXPRESS SERVICES PROVIDES THE DELIVERY after the order has been processed and shipped.
AN ONLINE ORDER made on FRIDAY afternoon or during the WEEKEND WILL NOT BEGIN PROCESSING UNTIL MONDAY MORNING.
We do not specify a shipping time range because we CAN NOT control
another entity, once the merchandise leaves our warehouse, we have no control
over how long it will take to arrive to its designation. If
you want to ship any item "Express Shipping" you may e-mail us for an
accurate rate, because the below chart is based on an estimated rate. If
you want to ship any item "Second Day Express Shipping" you may e-mail us at custserv@valuebuy.net
for an accurate rate, because the chart is based on an "estimated rate".
|
2nd Day Shipping Chart |
|
| Merchandise Total | Shipping Charge |
| 0 to 49.99 | 30.00 |
| 50.00 to 59.99 | 40.00 |
| 60.00 to 199.99 | 50.00 |
| 200.00 to 299.99 | 100.00 |
| 300.00 to 399.99 | 150.00 |
| 400.00 to 499.99 | 200.00 |
| 500.00 to 599.99 | 250.00 |
| 600 and Up | Must be quoted |
Navigating Through Our Website:
On every page "except" the front page, there is a "Up" button on the top-left, which will take you to the previous item within that department. There is a "Next" button on the top-left, which will take you to the next item within that department. To view your shopping cart click the "Shopping Cart" button on the top-left hand side on the site navigation bar.
To view your shopping cart click the "Shopping Cart" button on the left hand side on the site navigation bar. Once you are within your Shopping Cart you may enter in the quantity you desire by typing it in the "Quantity" field or reduce the quantity of items by typing in the reduced quantity and clicking the "Update Quantities" button. The "Keep Shopping" button allows you to hold the merchandise you have already placed into your shopping cart and continue shopping through our on-line store. When you click the "Keep Shopping" button you will be re-directed back to the page of the last item you placed inside your shopping cart so you can continue with your shopping. To "Check Out" click the Check Out button and you be directed to Yahoo's secure shopping page, where you can complete your order. Also see "How To Order".
THANK YOU FOR YOUR ORDER
If you experience problems viewing this customer satisfaction form please contact us either by telephone or email and we will process your comments or request manually. If you do not feel comfortable placing an order via the Internet or if you experience any problems doing so, please call 281-495-0449 Monday through Friday 8:00 am - 5:00 pm CST to place your order, or e-mail us at webmaster@valuebuy.net
| Alabastrite | Bone China | Porcelain |
| Jade Porcelain | Stoneware | Patchwork |
| Cubic Zircon | Diamond | Gold |
| Gemstones | Pearl | Sterling Silver |
| Hong Tze | Frosted Acrylic | Gypsum |
| Dolomite | Plumb
|
Discount Home Decor Gifts Product line name for Polyresin items. Alabastrite is made from oxylite and polystone which forms a stone-based material that can be intricately molded and will allow paint to adhere. Cold-cast. Clean by dusting; do not wash with water as they are painted with water soluble paints. Example: 27052.
White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.
European designer fabric is stretched over Ceramic figurines, then coated with twelve layers of lacquer. Each application of lacquer is hand-polished, for a rich shine and an ultra-smooth finished texture. Example: 27064. The texture of the fabrics can only be seen in the final pieces, not felt, because of the twelve layers of lacquer covering them.
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.
Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).
The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.
Rubies, sapphires, emeralds, amethysts, often treasured as birthstones (your WOP catalog lists birthstones at the back page). Gemstones are priced and graded by Carat weight.
Smooth, lustrous, variously colored round gemstone originally formed as a deposit around a grain of sand in the shells of certain shellfish. Pearls may be formed naturally or "Cultured" through an artificial implanting process.
To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.
Items are created using a special stone found in China, and known for its deep red color. The stone is pulverized, mixed with a binding agent and molded, much like alabastrite. Example: 27212. Hong Tze pieces are highly polished, further bringing out the intense deep red of the stone.
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.
Gypsum is made for a white mineral which is usually used to make Plaster of Paris.
Usually gray, pink, or white mineral, essentially used as a construction and ceramic material, a furnace refractory, and in fertilizer. A magnesia-rich sedimentary rock resembling limestone.
We
Accept the Following Credit Cards:
We Also Accept PayPal
Discount Home Decor provides customer support to every customer with Live Support Online. To chat with us Live, simply click the Live Support Online button featured at the top of every page, on right side and have a Live chat with one of our customer support representatives or leave a message for customer support. You can also email us at customerservice@valuebuy.net. You may also choose to call us at 1-281-495-0449. Discount Home Decor provides inexpensive gifts and house decorations with excellent customer service.
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