Discount Home Decor Return Policy

CUSTOMER SERVICE

Discount Home Decor Gifts
Customer Service Department
9603 WEYBRIDGE
HOUSTON TX 77031
Customer Service: 281-495-0449
Fax Number:  281-568-7018

E-Mail Us: custserv@valuebuy.net

Discount Home Decor Gifts Return Policy

Satisfaction Guaranteed

Customer satisfaction is our number one priority. Once you've received and carefully examined your Discount Home Decor Gifts order, if you are not satisfied for any reason, we'll be happy to help you with your return. Your complete satisfaction is our goal! If you are not happy with your purchase for any reason, simply notify customer service of your intent to return the merchandise and follow the below instructions. We would like to make this process as easy as possible. Questions about our refund policies or procedures? Contact us or call at 281-495-0449 from 8:00 AM to 5:00 PM, CST (closed holidays and weekends) or e-mail us at custserv@valuebuy.net, you may write to us at

Discount Home Decor Gifts

CUSTOMER SERVICE

9603 WEYBRIDGE

HOUSTON,  TEXAS  77031

Discount Home Decor Gifts's Return Policies

By using our storefront and purchasing products from us you signify your acceptance of this return policy. Discount Home Decor Gifts will provide to you either a Discount Home Decor Gifts store credit, which can be used towards the purchase of another one of our products. Or provide to you a refund of your original purchase price, shipping charges are non-refundable.  If a product is returned to us that is not POSTAGE PAID, we will deduct/charge you the original shipping charge you paid us to ship the item to you. If Any store credit or refund will be issued upon our receipt of returned merchandise. Once you receive the item the 15 days to return the item begins, we will only process a return that we receive returned to us within 15 days from the original delivery date. We will not pay for shipping charges you pay to return the merchandise to us.

Refund requests must be made within 15 days of receiving your purchase. This refund or return request must be made by contacting customer service and we will issue you a Return Authorization Number (RA#) to place on the front of the box, if you do not put the RA# on the front of the box we will not accept your return nor refund your money.

Return must have all original packaging, undamaged, all components, e-mail confirmation receipt, credit card number and expiration date, customer name and all instructions must accompany merchandise, in a postage paid box. Remove all bar codes and noticeable markings from the box you have received form us, the box may be returned to you if this action is not taken. If you don't have your receipt, notify us and we will re-email it to you.

Approved refunds will be issued upon our receipt of returned merchandise with the Return Authorization Number on the outside of the package and printed on the documentation you return to us. Please be aware we DO NOT refund any shipping charges NOR any postage you may pay.  All merchandise that is returned must be POSTAGE PAID. If a product is returned to us that is not POSTAGE PAID, we will deduct/charge you the original shipping charge you paid us to ship the item to you.

Store credit or refund will NOT be issued for returns NOT accompanied by a receipt, all original packaging, components, credit card number, customer name and instructions must accompany merchandise, the package must be postage paid. Our on-line store Discount Home Decor Gifts, do reserve the right to refuse a refund. By using our storefront and purchasing products from us you signify your acceptance of this return policy. If you refuse to accept delivery of the merchandise we will NOT refund your shipping charge or your order is returned to Discount Home Decor Gifts for any reason we will NOT refund your shipping charge.

Our address is

Discount Home Decor Gifts

CUSTOMER SERVICE

9603 WEYBRIDGE

HOUSTON,  TEXAS  77031

281-495-0449  Phone



PRODUCT WARRANTY POLICY

In this section please find our guarantees & warrantees on various merchandise.  If you do not find the particular product you are seeking.  Please e-mail us at custserv@valuebuy.net and one of our customer service representatives will gladly assist you and answer any questions you may have.  We answer all e-mails within a timely manner, thank you for your interest in our products we pride ourselves on the quality of our products.

LIMITED LIFETIME FASHION JEWELRY GUARANTEE

  • FINE JEWELRY LIMITED GUARANTEE

  • TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

  • ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE

  • ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE

  • THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY

  • ONE-YEAR 35MM CAMERA LIMITED WARRANTY

  • RETAIL VALUE OF EACH ITEM

  • SUBSTITUTIONS



  • #1 PRODUCT EXCELLENCE GUARANTEE

    Every product you buy from Value Buy must be free of defects or you may return it immediately to us for replacement.



    #2 LIMITED LIFETIME FASHION JEWELRY GUARANTEE

    Fashion jewelry is unconditionally guaranteed for life!  You may return any costume jewelry item for immediate replacement*  or repair even if gem or simulation is mission, and even if damage was caused by your own negligence!  This is the most dramatic jewelry guarantee possible, and we back it 100% for life.  Simply return the jewelry item postage prepaid to Discount Home Decor Gifts, 9603 Weybridge, Houston TX 77031, with the Guarantee Certificate that accompanied the item.  Include $ 20.50 per item, to cover cost of handling, return postage and insurance.  Replacement will include  a new Guarantee Certificate.  This guarantee covers all costume jewelry of up to and including $49.95 retail value.  This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic zirconia.

    #3 FINE JEWELRY LIMITED GUARANTEE

    1. Our Fine Jewelry is guaranteed to be as described.
    2. If not completely satisfied, return merchandise within five days of delivery for replacement or full refund.*
    3. Jewelry must be returned to us in its original condition, with the original sales slip.
    • *Certain Limitations apply to the following custom-made items:
    • Special-size rings, and items with monograms or names are not cancelable or returnable for refund.

    IMPORTANT NOTE:  For Guarantees #4 through #6-Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guaranteed).

    FINE JEWELRY NOTICE:

      Our Fine Jewelry carry a 5 days exchange guarantee, minus shipping, handling, & insurance. If you are not 100 percent satisfied with your purchase, please return it in the original packaging, all components, customer name, instructions, postage paid and undamaged for an exchange within 5 days of receiving the order.
  • Prices are subject to change due to the fluctuation of precious metals in the international marketplace.

  • Prices for gold items are based on $375/troy ounce

  • TDW means total diamond weight. (100 points per carat).

  • TGW means total gem weight.

  • Diamonds of 5 points or more are "I" quality, full 58-facet cut diamonds. Diamonds that are less than 5 points are of matching quality.

  • Cubic Zirconia are of "1st" quality.

  • Gold items in the Fine Jewelry Collection are either 10K-Plumb or 14K-plumb.



     



    #4 TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

    We will repair at no charge the mechanism of any watch purchase from us which proves defective within 2 years of purchase date.  Simply return the watch postage prepaid to Discount Home Decor Gifts, 9603 Weybridge, Houston TX 77031, with the Guarantee Certificate that accompanied the watch.  Include $20.50 per item, to cover cost of handling, return postage and insurance.  This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse.  This Guarantee does not cover broken crystals or worn watch bands.  To replace either, remit an additional $20.50 for metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote.  This guarantee does not cover analog quartz watches - (See Guarantee #4).  This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch. 

    #5 ONE-YEAR LIMITED QUARTZ ANALOG WATCH

    GUARANTEE

    Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replace* provided the watch has not been abused or subjected to unauthorized repair or modification.  To have your watch cover handling, return postage and insurance, along with the Guarantee Certificate to Discount Home Decor Gifts, 9603 Weybridge, Houston TX 77031.  To replace bands or crystals that are broken or worn, remit special decorative or jeweled ladies watch bands write Customer Satisfaction for a price quote.  This guarantee does not cover watches that have their own Manufacturer's Guaranteed and service center locations included with each watch.

    #6 ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE

    We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date.  Simply return the wall clock, postage prepaid and insured to Discount Home Decor Gifts, 9603 Weybridge, Houston TX 77031, with the Guarantee Certificate that accompanied the wall clock.  Include $20.50 per item, to cover cost of handling, return postage and insurance.  This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

    #7 THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY

    Your cubic zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not mission.  Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $20.50 per item, to cover handling and return insured postage to Discount Home Decor Gifts, 9603 Weybridge, Houston TX 77031.

    #8 ONE-YEAR 35MM CAMERA LIMITED WARRANTY

    Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date.  NOTE: This warranty does not cover any damage that might be caused by abuse or improper use.  Your camera will be repaired or replaced*.  Simply return the camera, postage prepaid and insured to Discount Home Decor Gifts, 9603 Weybridge, Houston TX 77031, with the Warranty Certificate, a copy of your invoice or sales receipt and your check or money order for $20.50 per item, to cover handling, return postage and insurance.

    #9 RETAIL VALUE OF EACH ITEM

    Every product in this catalog is shown with a "SUGGESTED RETAIL VALUE".  This dollar amount is intended only to provide a general index of the item's value.  Since there may be considerable differences in the prices charged from store-to-store due to competitive and other local factors, it is impossible to establish prices on particular items that would be accurate under all conditions.  Our objective is assigning these prices is to provide an approximate guide to item values.  Every effort has been made to suggest prices that are both moderate and realistic in relationship to comparable items in a wide cross-section of retail stores across the nation.

    #10 SUBSTITUTIONS

    We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers.  Items Illustrated on this website are actual photos of the products available at the time of publishing the product on this website.  An updated version may be substituted at a later date.  Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box.  All the sizes of products indicated or shown on this website are close approximations.  Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.

    IMPORTANT NOTE: *Replacement is subject to item availability.  If exact replacement is not available, replacement is be comparable item of at least equal value.


  • Home Decorations
    We Accept the Following Credit Cards:
    Discount Home Decor

    We Also Accept PayPal

    Discount Home Decor





    Discount Home Decor provides customer support to every customer with Live Support Online. To chat with us Live, simply click the Live Support Online button featured at the top of every page, on right side and have a Live chat with one of our customer support representatives or leave a message for customer support. You can also email us at customerservice@valuebuy.net. You may also choose to call us at 1-281-495-0449. Discount Home Decor provides inexpensive gifts and house decorations with excellent customer service.



    We Specialize in: Gifts for All Occasions | Mother's Day Gifts | Gifts Baskets. Someone special will truly enjoy these Gifts perfect for Father's Day Gifts | Gift for Women | All Gift Baskets Directory Stores | Christmas Gifts | All Gift Baskets Directory | All Friends Blog | All Video Games Blog | All Search Directory | Eagle Statues | Dragons Gifts and It will be appreciated for years to come. Shop today and save over from 25-80% from retail store pricing. We carry discount Home decor furnishing gifts decorations accent pieces and lawn care equipment.

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